Club Pollo's Privacy Statement and Membership Terms
Club Pollo's Privacy Statement
1. Who we are
Pollo's of Anaheim is a family-run restaurant at 530 N State College Blvd, Anaheim, CA 92806 ("Pollo's", "we", "us"). This statement explains what personal information we collect through our website, pollosofanaheim.com, our online ordering and our rewards club, Club Pollo's, and how we use it.
We keep it simple: we only collect what we need to serve you, and we never sell your personal information.
2. What we collect and why
| What | When we collect it | Why we use it |
|---|---|---|
| First and last name, email address | When you join Club Pollo's | To run your membership, send your welcome treat and member emails, and arrange Founders Cards |
| Name, phone number, email address, order details | When you order online or at our kiosk | To prepare your order, contact you about it, and add your Club Pollo's points |
| Points, rewards and order history | When you order as a member | To keep track of your points and rewards |
| A photo, if you choose to send one | When a Founder asks for a photo on their Founders Card | To print your Founders Card |
| How you use our emails (opens and clicks) | When you open or click a Club Pollo's email | To see which emails are useful and send fewer that are not |
| Basic website usage (pages visited, device and browser type, general location) | When you visit our website | To understand how the site is used and how well our ads work |
Payments are handled by our ordering partner's payment processor. We do not see or store your full card number.
3. Who we share it with
We do not sell or rent your personal information, and we do not share it with other businesses for their own marketing. We use a small number of trusted services to run our website, ordering and rewards. They handle your information on our behalf:
| Service | What it does for us |
|---|---|
| Brevo | Runs our Club Pollo's sign-up form and sends member emails |
| Otter | Runs our online ordering, kiosk and Club Pollo's points |
| Cloudflare | Hosts our website |
| Google Analytics and Google Ads | Show us how our website is used and how well our ads work |
We may also share information if the law requires it, to protect our customers, staff or business, or if the restaurant changes ownership.
Orders placed through DoorDash, Uber Eats or Grubhub are covered by those companies' own privacy policies.
4. Emails, cookies and Do Not Track
Emails. We only send Club Pollo's emails if you sign up and confirm your email address. We send member news no more than once a month, plus messages about your own membership. Every email has an unsubscribe link.
Cookies. Our website uses cookies and similar tools from Google to measure visits and the results of our ads. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
Do Not Track. Some browsers send a "Do Not Track" signal. There is no common standard for responding to it, so our website does not currently change how it works when it receives one.
5. How long we keep it, and how we protect it
How long. We keep your Club Pollo's details while you are a member. If you leave, we stop emailing you straight away and delete your membership details within 12 months, apart from a record that you unsubscribed so we do not email you again. Order records are kept as long as tax and accounting rules require.
Security. Your information is stored with the services listed in section 3, which use industry-standard security. Only family members and staff who need it to serve you can see it. No system is completely secure, so we cannot promise absolute security.
Children. Our website and Club Pollo's are not aimed at children under 13, and we do not knowingly collect their information. If you think a child under 13 has signed up, contact us and we will delete their details.
6. Your choices and how to reach us
Your choices. You can ask us at any time to:
- See the personal information we hold about you
- Correct anything that is wrong
- Delete your information and end your Club Pollo's membership
- Stop all marketing emails (or click unsubscribe in any email)
We will reply within 30 days. We may ask you to confirm your email address first, so we know the request is really from you.
California residents. Under California's "Shine the Light" law, you can ask whether we share personal information with other businesses for their own marketing. We do not.
Changes. If we change this statement, we will post the new version here with a new date. If a change is important, we will also email Club Pollo's members.
Contact us. Email clubpollos@pollosofanaheim.com, call (714) 535-7777, or write to Pollo's of Anaheim, 530 N State College Blvd, Anaheim, CA 92806.
Last updated: October 14, 2026
Club Pollo's Membership Terms
Last updated: October 14, 2026
Club Pollo's is the free rewards club of Pollo's of Anaheim. By joining, you agree to these terms.
- Joining. Membership is free, with no purchase needed. You must be 13 or older, and under 18s need a parent or guardian's permission. One membership per person and per email address, in your real name. Your membership starts when you confirm your email.
- Welcome treat. Every new member gets one free double scoop of Thrifty ice cream. Show your welcome email at the counter within 30 days. It has no cash value, and flavors depend on what we have that day.
- Points and rewards. Earn 1 point for every $1 you spend at the counter, at our kiosk, or online at pollosofanaheim.com for pickup. Delivery app orders, tax and tips do not earn points. Trade your points for a can of soda (40 points), a double scoop of Thrifty ice cream (60), 5 churros (100) or 4 chicken wings (150). Points and rewards have no cash value and cannot be transferred.
- Founders Card. The first 25 members to confirm their email become Club Pollo's Founders. The Founders Card gives the person named on it one free single scoop of Thrifty ice cream per visit, one visit per day. Only the cardholder can use it.
- Member offers. We send members discounts and early tastes of new dishes from time to time. Each offer has its own details, and what we offer is up to us.
- Fair use. Please keep it fair: one membership each, no sharing, selling or faking emails, rewards or cards, and be respectful to our staff and customers. We may suspend or end a membership that breaks these terms or is misused, and its points, rewards and Founders Card end with it.
- Leaving and changes. You can leave at any time by clicking unsubscribe in any of our emails. We may change these terms or close Club Pollo's, and we will email members at least 30 days before any important change.
- The small print. These terms are governed by California law, and nothing in them affects your rights under consumer law. Our Privacy Statement explains how we use your details. Questions? Email clubpollos@pollosofanaheim.com or call (714) 535-7777.